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Average Customer Review: 5 out of 55 out of 55 out of 55 out of 55 out of 5 1 Reviews
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5 out of 55 out of 55 out of 55 out of 55 out of 5 Great vendor. Great customer service!, 5.3.2011
Reviewer: Cole (Crown Point, IN)

I ordered two of these for a Netgear Switch with the appropriate connectors crimped on.
Fans arrived fairly quickly. Plugged in the switch and nothing.
Gave support a call and spoke with the owner of ThermalFX. I explained that the fan was for a switch and he asked me if it was Netgear.
This being the case, he explained that on some Netgear switches, the polarity of the fan wires actually matters. He walked me through how to switch the wires myself, and here's the kicker;
He let me know that if I had any trouble getting them corrected, any at all, he would drop two more fans in the mail free of charge with the correct polarity for my Netgear Switch.
Very impressive to me. This level of customer service is above and beyond what I am used to and has won my business for good!